High Impact Marketing Sdn Bhd is committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products with the exception of some new products currently in development. We put our heart and soul into our products and we are confident in the information contained in them so we do require you to complete all the modules, get involved with our community and complete the 10 in 10 Challenge before making your refund request. If you have done so and can provide evidence of the work you have done and still don't feel like you got your money's worth, then we are happy to give you a refund within the 30 day period. Any cancellation request or refund request must come in through an email to our support desk- support@videoauthoritymastery.com. Cancellation requests and refund requests raised through any other means cannot be actioned until the raised through an email. 

All sales on promotional and discounted programs are final and are not covered by our 30 day refund policy as they are sold at a much lower price. This includes but is not limited to Video Authority Mastery.

For our Live events and workshops we hold in the future, unless stated otherwise the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business. 

Please email support@videoauthoritymastery.com for answers to queries.